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FAQs

How Do I Check My Order Status?

If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status. 

Customer Service hours are 8am to 4pm (PST/PDT) Monday through Friday.

How Do I Cancel An Order Or Backorder?

In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by calling (844) 503-3442 (or emailing us at customerservice@houseofswim.com) as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or store credit.

Out of stock/backorders: Any orders or parts of orders that are out of stock will be cancelled. You will be notified via email if your order, or any part of your order, has been cancelled.

What Is Your Pricing, Payment & Refund Process?

All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal. Any applicable credits or refunds will be applied back to the credit card or PayPal account used for the original purchase. A store credit may be issued in lieu of a cash credit in certain circumstances.

We charge sales tax for all online orders that are being shipped to locations in California and Texas. Other states are not charged at this time.  

Coupon and other Promotional codes are limited to one per order. They cannot be combined.

Do You Have A Price Matching Policy?

We do not offer a price matching policy on orders placed through the HOUSEOFSWIM.com website.

How Are Products Shipped?

Orders placed before 2:00pm EST will generally be shipped out on the same day*. Orders placed after 2:00pm EST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. Int’l orders must clear import/export regulations which could add to the shipping time of an order.  International customers will be responsible for all taxes and duties associated with the shipment of their order.

Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days.  Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer 3 FedEx shipping methods for Domestic orders: Home Delivery, 2-Day Shipping, and Express Saver (3 Day).

*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.

Do You Ship Internationally?

Unfortunately, HOUSE OF SWIM does not currently ship internationally. Please continue to check back with us as we do expect to start shipping internationally in the near future.

What Is Your Return Policy?

House of Swim will accept returns* for items purchased on the HOUSEOFASWIM.com store within 30 days of received date for a refund or store credit. Returns received after 45 days from order date will not be accepted. 

*No returns are allowed on items marked FINAL SALE.

Returned items should be unwashed and unworn with original tags and hygiene strips attached.

Please note that shipping charges are non-refundable and all returns are subject to a 15% restocking fee.

 

What Happens If My Shipment Is Refused/Cannot Be Delivered?

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to House of Swim and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.

How Do I Update My Account Information?

If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.

2017 Customer Service Holiday Schedule 

Jan 1        New Years Day

May 29     Memorial Day

Jul 4        Independence Day Observance

Sep 4       Labor Day

Nov 23      Thanksgiving Day

Nov 24      Day Ater Thanksgiving 

Dec 25      Closed for Holiday

Dec 26      Closed for Holiday