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How Are Products Shipped?
FedEx 2 Day shipping is offered, and it is free for orders over $75.00.
Orders received by 11:45 am Pacific will be processed and shipped on the day that they are received.
*Note there could be a delay in processing your order if we encounter any issues with the billing information provided.
What Is Your Return Policy?
House of Swim will accept returns for items purchased on the HouseofSwim.com store according to guidelines listed below.
If received by us within 30 DAYS of received date for a refund or store credit. Returns received after 30 days will be rejected.
We do not provide exchanges. Please place a new order if you wish to receive a new size.
How to Return an Item?
All returns require a valid Return Merchandise Authorization # (RMA).
Email email@example.com to receive RMA number, return label, and return instructions. Please be sure to include the following information… Order #, Name, SKU# of item/items to be returned along with the reason for return.
Customers will receive a response within one business day.
How will my return be processed?
Once a return arrives at our warehouse it will take us 10 to 14 business days to receive, inspect and process. You will be notified via email once your return has been completed.
House of Swim does not accept responsibility of customer sent return or exchange packages; so, it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.
*Unauthorized or unacceptable (rejected) returns will be sent back to the shipping address on your original order and customers may be charged a $13 rejection fee.